RewardHound is in active development. This support page covers the current product model, common wallet questions and the safest way to report an issue.
Balance-check options vary by merchant. RewardHound opens the right balance-check page and fills in your card details where supported. If the balance doesn’t update automatically, simply enter the amount in the pop-up keypad.
EASY BALANCE CHECKSCards already saved to the device are designed to stay available at the store even without cellular service. You will still need internet for a fresh balance check or any online merchant page.
CARD READY OFFLINEWhen a supported purchase or reload route is enabled, RewardHound can connect you to the retailer or authorized provider. Direct in-app purchase, reload and wallet delivery only appear where that integration is actually live.
WHERE SUPPORTEDThe recipient gets a simple RewardHound invite. If they already have the app, they can open it. If they do not, the invite gives them a clear Get RewardHound option before they claim the gift.
PREVIEW RECIPIENT PAGEChoose one eligible card or reward, choose the family member who should have access, and keep the rest of your wallet private. Sharing can be turned off later.
SELECTED ACCESSReward sharing, pooling and transfers follow each loyalty program's own verified rules. Unknown programs stay private while their rules are reviewed.
PROGRAM-BY-PROGRAMSaved passes stay easy to find. Tickets with live or rotating barcodes open from the original issuer, such as Ticketmaster or AXS, so the ticket stays valid.
READY WHEN NEEDEDIf the card is already saved on the device, RewardHound is designed to let you open the saved card and show its barcode or number without cellular service. A fresh balance check still needs internet.
They see a simple “You got a gift” invite. If RewardHound is installed, they can open the app. If not, they get a clear Get RewardHound option. The usable gift is claimed inside the app rather than exposed in a text or email.
You choose the specific eligible card or reward you want to share and the family member who should have access. Your other wallet items stay private, and sharing can be turned off later.
Balance-check options vary by merchant. RewardHound opens the right balance-check page and fills in your card details where supported. If the balance doesn’t update automatically, simply enter the amount in the pop-up keypad. Some merchants require their own website, app, phone service or verification step. Automatic updates and autofill are not available for every card.
Only where a supported purchase route is enabled. In some cases RewardHound may send you to the retailer or authorized provider for checkout. Direct purchase and wallet delivery are shown only when that integration is actually available.
Not always. A retailer or authorized provider may handle checkout and payment while RewardHound manages the wallet experience. The exact flow depends on the merchant and the integration that is enabled.
Either the program is verified personal-only, or RewardHound has not yet verified its sharing/pooling rules. The app keeps it private until the rule is programmed and shipped in an update.
Those issuers use live or rotating ticket credentials. RewardHound intentionally sends you to the original issuer instead of copying a credential that may become invalid.
No. RewardHound should reflect retailer/provider value, not manufacture it. Support can help diagnose the check or routing problem without changing the underlying stored value.
Email the program or merchant name to team@rewardhound.ca. Do not include your card number, PIN or account password.
Email us with the merchant/program name, what screen you were on, what you expected to happen and what happened instead. Screenshots are helpful only if they do not expose gift-card numbers, PINs, loyalty credentials or ticket barcodes.
team@rewardhound.ca